Emergency Medical Services

Overview

The Emergency Medical Services (EMS) department at Sir H. N. Reliance Foundation Hospital provides expert care round-the-clock for patients in critical and life-threatening situations. We have a modern high-tech 20-bed facility with highly trained clinical and non-clinical staff.

Our care protocols follow international standards and are regularly audited for quality using key metrics, such as patient satisfaction, time to first assessment, follow-up visits within 72 hours, and treatment outcomes. Our specialists are prepared for every emergency, including cardiac arrests, sepsis, shock, trauma, poisoning, mass casualties, and high-risk conditions, such as major heart attacks and stroke.

In addition to patient care, our department actively contributes to shaping emergency preparedness, public health planning, EMS research, and strategic governance—helping build a safer, more responsive healthcare system. As an NBE-accredited centre for specialty training, we are also committed to advancing emergency medicine through education and mentorship.

Through continuous national and international collaborations, we remain committed to offering best-in-class emergency care while ensuring that every patient receives personalised, timely treatment when it matters most.

Location: Ground Floor, Tower Building

Timings: 24/7, All days

Our Services
Technology & Infrastructure
Academics

The EMS Department is located on the ground floor with direct ambulance access and rapid evacuation routes and highly trained doctors, nurses, and paramedical staff available 24/7 to treat all patients in emergency situations such as serious injury or sudden illness, offering one of the most advanced emergency care environments in the country. We have 20 fully monitored beds, including two triage beds, three negative-pressure isolation beds, and one with dialysis capability, along with two dedicated patient transfer corridors for immediate access to critical care areas.

The key highlights of the services available at the EMS include:

Direct ambulance access and fast-track admission into the hospital information system (HIS)
Quick patient assessment (triage) to prioritise urgent care
Management of serious injuries or mass casualty situations
Care for trauma and non-trauma emergencies
Airway management and emergency breathing support (intubation and ventilator use)
Emergency heart care, including use of electric shocks for irregular heartbeats (ACLS)
Advanced Life Support for paediatric patients
Medication support for blood pressure, heart rhythm, and circulation
Emergency nursing care, including placing drips and giving injections
IV fluids and emergency blood transfusions
Chest tube insertion for lung emergencies
Placing central IV lines for injecting medicines and close monitoring
Neck and spine support in case of injury
Placement of feeding tubes (nasogastric tubes)
Insertion of urinary catheters
Immediate pain relief and management for sudden or ongoing pain
CT scan and X-ray facilities for quick diagnosis
Portable X-ray machines for bedside monitoring
Ultrasound (USG) for bedside evaluations, including FAST scan for trauma cases
2D-Echo for real-time heart function assessment
Point-of-care lab testing for quick diagnostics
Pneumatic tube system for fast lab sample transport
Emergency therapeutic equipment, including ventilators, dialysis machines, defibrillators
Dedicated plaster and procedure rooms for urgent treatment
Fully equipped operation theatre for emergency surgeries
Transport ventilator and monitor for safe transfers

Emergency care begins immediately in our advanced SMART ambulance, which is fully equipped with life-saving technology and linked digitally to the hospital for seamless handover. The entire system is streamlined—from digital tagging at the point of retrieval to fast-tracked hospital admission—ensuring that patients receive timely, uninterrupted care. We are also equipped with a central monitoring station for continuous tracking of all patients.

Our commitment to excellence in emergency care also extends to education and mentorship. Our department is accredited by the National Board of Examinations in Medical Sciences (under the Ministry of Health and Family Welfare, Government of India) to offer a postgraduate DNB programme in Emergency Medicine. We also support students pursuing international qualifications like the Membership of the Royal College of Emergency Medicine (MRCEM), United Kingdom. Our strong academic environment fosters continuous learning, medical research, and participation in national and international conferences, directly benefiting our patients and keeping our medical practices aligned with the latest global standards in emergency care.