Billing & Charges

OPD Billing

• Regular OPD charges: These should be paid at the Registration & Billing Desk prior to the consultation or service.
• Regular OPD consultation fees: These charges range from ₹1,500 to ₹5,000.
• Follow-up consultations: These are valid for 30 days from the date of the initial consultation.
• Follow-up visit charges: These range from ₹1,000 to ₹4,000.
• Note: Cash and credit cards are accepted for all OPD consultations.

Discharge & Billing

• Discharge: The discharge process is initiated by the primary doctor.
• Bed charges: These are calculated based on the check-in and check-out time (11:00 am).
  • Beds occupied for more than 6 hours will be charged full-day rates.
  • Beds occupied for less than 6 hours will be charged half-day rates.
  • Full-day charges are applicable for discharges after 5 pm.
• In-patient charges: These are determined based on the bed type selected.
• Cashless feature: Ours is a cashless facility. Please allow additional 3–4 hours for insurance approval during final discharge.
• Patient assistance: Patient-experience staff are available on every floor from 9:30 am to 6 pm to assist with billing queries.
• Emergency charges: Procedures or doctors’ visits on holidays (Sundays/hospital holidays/after working hours (8 pm to 8 am)) will be billed 1.5 times the regular rate.
• Room-change rules: Room upgradation/downgradation requests must be registered with the patient-experience staff.
• Room-change rate adjustments: Downgradation rates will apply from the date of allotment, while upgradation charges will be applicable from the date of admission.
• Billing for international patients: All international patients (Not Holding Indian Passport) will be charged according to the prevailing international tariffs.
• Security deposits for insured patients: These will be refunded post receipt of the final approval amount from the insurance company. For uninsured cases, the security deposit will be refunded after the final settlement amount is received, with adjustments made for any deductions (as per the terms of the policy in question), if applicable.
• Foreign refund beneficiaries: These beneficiaries have to bear the currency conversion charges along with other bank charges and applicable taxes.
• GST on room charges: As per the Ministry of Finance’s notification (03/2022 dated 13th July 2022), room charges exceeding ₹5,000/day (non-ICU) will attract 5% GST. This GST will be charged on the applicable bed charges in addition to the standard tariff (SOC) of bed charges.
• GST on aesthetic treatments: A GST of 18% will be levied on aesthetic treatment services.
• Access health records: Health records, reports, and the latest health updates can be assessed by downloading the JioHealthHub app.
• Follow-up OPD appointments: These can be made through the JioHealthHub app.
• No Tipping Policy: We take pride in serving our patients. We have a strict no tipping policy.

Instructions for Patients Availing Cashless Facility Through Insurance

• Payment of differences: Any difference between the final approved amount and the total billed amount must be paid by the patient.
• Patient responsibility: Expenses such as non-medical items (excluded as per IRDA guidelines), co-payment, bed eligibility-related proportionate deductions, and other deductions in the policy are payable by the patient, irrespective of the final approved amount.
• Security deposit: A security deposit equivalent to 10% of the final approved amount will be collected. This will be adjustable against any short payment made by the TPA (Third Party Administrator) at the time of final settlement/payment.
• In case of denial of cashless payment: If cashless approval is denied, the entire billed amount must be settled at the time of discharge. The hospital will not be responsible for cashless denials/deductions by the insurer.
• Advance deposit for surgical/cardiac procedure(s): For surgical or cardiac procedures, patients must deposit the estimated amount until approval is received from the TPA.
• Refund of security deposit: Security deposit will be refunded ONLY after the hospital receives the final approved amount ALONG WITH the settlement letter from the TPA/insurance company. If the deduction exceeds the security deposit, the balance amount is payable by the patient.

Refund

• Refunds greater than ₹20,000: Such refunds will be processed through Electronic Transfer or NEFT within 4–5 working days.
• Submission of cancelled cheques: A cancelled cheque in the name of the patient or the registered next of kin must be submitted prior to discharge to ensure the proper disbursal of the refund amount.
• Refund beneficiaries: Refunds will be issued only in the patient's name. If the refund needs to be issued to the legal heirs (Mother/Father/Children/Spouse), the following documents must be provided:
  • A copy of the Adhaar card of the legal heir
  • Relationship proof establishing the connection with the patient
  • A cancelled cheque in the name of the legal heir
• TPA cases: Security deposit refunds for TPA/insurance cases will be processed within 7 days of settlement with the TPA /insurance company.
• Foreign refund beneficiaries: These individuals must bear the currency conversion charges, applicable bank charges, and taxes.

Refund requests/status

These can be assessed at https://myaccount.rfhospital.org/.

International patients (Not Holding Indian Passports) are billed as per the prevailing international tariff.

Online payments

• Payments can be made via the hospital’s secure payment portal (https://epayments.rfhospital.org/).
• Note: Direct cash deposits into the bank by patients or their relatives are not permitted.
• Refunds to foreign beneficiaries will include deductions for currency conversion charges, bank fees, and applicable taxes.

Offline payments

Cash payments are acceptable up to a maximum limit of ₹1,99,000.